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Lesson 2 of 5Leadership, Projects and Technology
Unit 4 · Lesson 2 of 5

The Project Management Process

Every project moves through five stages (initiating, planning, executing, monitoring and closing), and simple tools like a task list, schedule, roles chart, risk register and budget keep it on track and make it possible to judge success against goals and KPIs.

8 min read1 quick check10 practice questionsAsk AI about this →

Key things to remember

  1. 1Five stages: initiating (goals), planning (tasks), executing (do the plan), monitoring (track progress), closing (deliver and reflect).
  2. 2Initiating sets goals, deliverables, KPIs, stakeholders and approval; planning sets tasks, resources, schedule, delegation, risks and budget.
  3. 3RACI: Responsible does the work, Accountable makes sure it gets done and approves it (one person only), Consulted gives input, Informed is told.
  4. 4A risk register lists each risk with its likelihood, impact, planned response and owner.
  5. 5Percent of target ; judge a project against the KPIs set at the start, and use feedback to explain the results.

A project is a piece of work with a clear goal, a start date and an end date. A pop-up shop, a school dance, a club fundraiser and a new website are all projects. Most projects that go wrong do not fail because people are lazy. They fail because nobody wrote down exactly what "done" looks like, two people thought someone else was ordering the supplies, or the money ran out a week early. Project management is the process of planning, organizing and guiding the work so a project reaches its goal on time and on budget. This lesson walks through the five stages using one running example: the Grade 10 business club's one-day spring pop-up shop selling handmade bracelets and baked goods.

The Five Stages of a Project

next projectoff track? adjust and keep executing1. InitiatingDetermine the goalse.g. goal: raise $5002. PlanningIdentify the taskse.g. list tasks, dates, roles3. ExecutingImplement the plane.g. bake, advertise, sell4. MonitoringTrack progress of the taskse.g. check sales vs. the plan5. ClosingDeliver project and reflect onthe processe.g. hand over funds, reflectExample:a school fundraiser
Fig 1The five stages. Monitoring loops back to executing whenever the plan needs adjusting.
StageKey questionWhat the team does
1. InitiatingWhat are we trying to achieve?Set goals, list deliverables, choose KPIs, identify stakeholders, get approval
2. PlanningWhat has to happen, by whom, by when?Break the work into tasks, list resources, build a schedule, delegate, identify risks, make a budget
3. ExecutingAre we doing the work?Secure resources, lead the team, manage changes and risks, create the deliverables
4. MonitoringAre we on track?Compare progress to the schedule and budget, hold status meetings, record lessons learned
5. ClosingDid we succeed, and what did we learn?Deliver the result, measure against goals and KPIs, gather feedback, reflect, thank people
Monitoring happens during executing, not only after it.
  • Deliverable: a specific thing the project must produce, such as "60 bracelets" or "a price sign for every item."
  • KPI (key performance indicator): a number that shows whether you reached a goal, such as profit, units sold or customer rating.
  • Stakeholder: anyone who affects or is affected by the project, such as team members, customers, the school office or a supplier.
  • Resources: what the work needs, including people, time, money, equipment and space.
  • Risk: something that might go wrong, together with how likely it is and how much damage it would do.
VideoMatch each of the five phases in the video, from initiation to closure, to the stages of the pop-up shop project.Watch on YouTube

Initiating and Planning the Pop-Up Shop

Initiating produces a short project charter: a one-page summary that everyone agrees to before any money is spent. Good goals are SMART: specific, measurable, achievable, relevant and time-bound. "Make some money" is not a goal. "Earn at least $200 profit at a one-day shop on April 15" is.

Charter itemPop-up shop
GoalEarn at least $200 profit for the club's year-end trip at a one-day shop on April 15
Deliverables60 bracelets, 100 baked goods, price signs, a working payment setup, a feedback form
KPIs and targetsProfit at least $200; sell at least 80% of stock; at least 25 feedback forms; spending no more than $280
StakeholdersClub members, customers (students and staff), the school office (approves the date and space), a community mentor, parents who donate baking
ApprovalSchool office approves the date, the space and the food-safety plan by March 12
A one-page project charter for the spring pop-up shop.

Planning turns the goal into tasks. A task list breaks the work into small jobs, each with one owner, a start date and an end date. Some tasks depend on others: you cannot make bracelets until the supplies arrive. Laid out on a timeline, this becomes a Gantt chart, a bar chart where each task is a bar stretching from its start date to its end date, so you can see at a glance what overlaps and what must wait.

TaskOwnerStartEndDepends on
1. Get approval for date and spaceZaraMar 1Mar 12None
2. Order bracelet suppliesBenMar 15Mar 19Task 1
3. Make 60 braceletsCraft teamMar 22Apr 9Task 2
4. Design posters and price signsPriyaMar 22Apr 2Task 1
5. Set up and test payment appTheoApr 5Apr 9Task 1
6. Promote on school announcements and social mediaPriyaApr 5Apr 14Task 4
7. Bake 100 itemsBaking teamApr 13Apr 14Task 1
8. Run the shopWhole teamApr 15Apr 15Tasks 3, 5, 7
9. Count results, debrief, thank stakeholdersZaraApr 16Apr 16Task 8
Task list with dates. Drawn as bars on a calendar, this is a Gantt chart.

Delegation means giving each task to a specific person, along with the authority to get it done. A RACI chart makes roles crystal clear. For each task it shows who is Responsible (does the work), who is Accountable (makes sure it gets done and approves it; only one person), who is Consulted (gives advice before) and who is Informed (is told after).

TaskResponsibleAccountableConsultedInformed
Order bracelet suppliesBenZara (project lead)Craft teamTreasurer
Payment app setupTheoZaraCommunity mentorWhole team
Posters and promotionPriyaZaraSchool officeWhole team
A RACI chart: exactly one accountable person per task.
RiskLikelihoodImpactResponseOwner
Card reader fails on the dayMediumHighBring a cash float and a cash-only signTheo
Supplies arrive lateLowHighOrder two weeks early; know a local backup storeBen
Bad weather keeps people insideMediumLowShop is indoors near the cafeteriaZara
Allergy concern with baked goodsMediumHighLabel every item with ingredients; no nutsBaking team
A risk register lists what could go wrong and the plan for each.
Budget linePlanned amount
Bracelet supplies (beads, cord, clasps)$120.00
Baking ingredients and packaging$85.00
Posters, price signs and printing$35.00
Payment app fees (estimate)$15.00
Contingency (backup money for surprises)$25.00
Total planned spending$280.00
Planned budget: 120 + 85 + 35 + 15 + 25 = $280.

The revenue forecast is 60 bracelets at $5.00 each ($300.00) plus 100 baked goods at $2.00 each ($200.00), for $500.00 in total. Forecast profit is $500.00 minus $280.00, which is $220.00. That clears the $200 goal with a small cushion, and because the forecast assumes the contingency is fully spent, it is a cautious estimate.

Executing and Monitoring the Work

Executing means actually doing the plan: buying the supplies, making the products, leading the team and creating each deliverable. Plans almost never survive unchanged. When something changes (the bead supplier is out of one colour, a baker gets sick) the team manages the change: decide whether it affects the goal, the schedule or the budget, agree on a fix, and update the plan so everyone is working from the same version. Monitoring runs alongside executing. A short weekly status meeting asks three questions: What is done? What is late or at risk? What help is needed? The project lead compares progress with the schedule and compares spending with the budget. If the baking ingredients cost $7 more than planned, the extra comes out of the contingency line, and the team notes it. Writing down lessons learned during the project, not just at the end, means good ideas are not forgotten. Many teams also give each task a status colour at every check-in: green for on track, yellow for at risk, red for late or blocked and needing action now.

Quick checkTry it before you read on
1
At a status meeting, the team learns that the posters will be four days late. Which task in the plan is most directly affected?

Closing: Evaluating Against Goals and KPIs

Closing means delivering the result and then asking honestly how it went. The fairest way to judge a project is against the goals and KPIs set at the start, not against how the team feels afterwards. For each KPI, compare the actual result with the target. Percent of target tells you how close you came.

KPITargetActualPercent of targetResult
Profit$200.00$189.0094.5%Just missed
Stock sold (sell-through)80%146 of 160 = 91.3%114%Met
Feedback forms2531124%Met
SpendingAt most $280.00$259.00Under budgetMet
The pop-up shop's KPI results.
Units soldbracelets this month172target 20086% of targetcloseRevenueunits × $8 each$1,376target $1,60086% of targetcloseCustomer ratingaverage review out of 54.6target 4.5102% of targettarget metSocial-media followerstotal on our account615target 500123% of targettarget metRepeat customersshare who bought again24%target 30%80% of targetcloseHow to read it% of target =actual ÷ target × 100e.g. 172 ÷ 200 × 100 = 86%Upright line = target (100%)100%+ met80–99%<80%
Fig 2A KPI dashboard shows each result against its target at a glance.

Numbers show what happened. Feedback helps explain why. The club's 31 feedback forms said the bracelets were popular but several colours sold out by lunch, and that some customers had no cash and the line for the card reader was slow. That explains why profit fell just short even though stock sold well: the team sold out of its best sellers. A good closing reflection lists what worked, what did not, and one or two specific changes for next time, such as "make 20 more bracelets in the two best-selling colours" and "add a second payment device."

Worked examples

Reveal one step at a time and try to beat it to the next line.

Example 1
Check that the pop-up shop's plan is financially sound: total the planned budget, forecast revenue and forecast profit, and compare with the $200 profit goal.
Example 2
After the shop: 52 bracelets sold at $5.00, 94 baked goods sold at $2.00. Actual spending was $120.00 supplies, $92.00 baking, $35.00 printing and $12.00 app fees. Evaluate the profit KPI.
Example 3
Use the feedback to explain the result and write two specific improvements for the next shop.

Where marks get lost

  • Starting to buy supplies before the goal, KPIs and approval are agreed, so the team cannot tell later whether the project succeeded.
  • Giving a task to "the group" instead of one named owner. When everyone owns a task, nobody does it.
  • Putting more than one person as Accountable on a RACI chart. There must be exactly one.
  • Treating monitoring as something that happens only after the event. By then it is too late to fix a slipping schedule.
  • Judging success by how the event felt instead of comparing actual results with the KPI targets set at the start.

Flashcards 9

Project
The five project stages
Deliverable
KPI
+ 5 more

Practice

1
Put the five stages of the project management process in order.
  1. 1Closing
  2. 2Monitoring
  3. 3Executing
  4. 4Initiating
  5. 5Planning
2
Match each activity to the stage where it mainly happens.
Getting the school office to approve the date
Building the task list and risk register
Making the bracelets
Weekly status meeting comparing spending with the budget
Comparing final profit with the KPI target
3
A club fundraiser budget has these lines: decorations $45.00, food $160.00, music rental $75.00 and contingency $20.00. What is the total planned spending, in dollars?
$
4
A car-wash fundraiser set a target of 80 cars and washed 68. What percent of the target did it reach? Give your answer to one decimal place.
%
5
A bake sale forecast 150 items at $2.50 each and planned spending of $140.00. What is the forecast profit, in dollars?
$
6
On a RACI chart, who is the Accountable person?
7
Which is the best example of a deliverable for a school dance project?
8
What do you call the money set aside in a project budget to cover surprises?
9
A project hit its profit KPI but feedback says customers waited 20 minutes in line. What should the closing reflection do?
10
In a risk register, a card reader failing is rated medium likelihood and high impact. What is the best response?

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